BSBSMB405B - Monitor and manage small business operations Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBSMB405B Mapping and Delivery Guide Monitor and manage small business operations
Version 1.0 Issue Date: April 2024
Qualification
-
Unit of Competency
BSBSMB405B - Monitor and manage small business operations
Description
This unit describes the performance outcomes, skills and knowledge required to operate a small business and to implement a business plan. The strategies involve monitoring, managing and reviewing operational procedures.Specific legal requirements apply to the management of a small business.
Employability Skills
This unit contains employability skills.
Learning Outcomes and Application
This work is undertaken by individuals who operate a small business.The unit is suitable for existing micro and small businesses or a department in a larger organisation.
Duration and Setting
X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners
Student Learning Resources
Handouts Activities
Slides PPT
Assessment 1
Assessment 2
Assessment 3
Assessment 4
Elements of Competency
Performance Criteria
Element: Develop operational strategies and procedures
Develop an action plan to provide a clear and coherent direction, in accordance with the business goals and objectives
Identify occupational health and safety (OHS) and environmental issues and implement strategies to minimise risk factors
Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria
Develop performance measures and operational targets to conform with the business plan
Develop strategies for innovation, including the utilisation of existing, new or emerging technologies, where practicable, to optimise business performance
Element: Implement operational strategies and procedures
Implement systems and key performance indicators/targets to monitor business performance and customer satisfaction
Implement systems to control stock, expenditure/cost, wastage/shrinkage and risks to health and safety in accordance with the business plan
Maintain staffing requirements, where applicable, within budget to maximise productivity
Carry out the provision of goods/services in accordance with established legal, ethical cultural and technical standards
Provide goods/services in accordance with time, cost and quality specifications, and customer requirements
Apply quality procedures to address product/service and customer requirements
Element: Monitor business performance
Regularly monitor/review the achievement of operational targets to ensure optimum business performance, in accordance with the business plan goals and objectives
Review systems and structures, with a view to more effectively supporting business performance
Investigate and analyse operating problems to establish causes and implement changes as required as part of the business quality system
Amend operational policies and procedures to incorporate corrective action
Element: Review business operations
Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives
Clearly record proposed changes to aid future planning and evaluation
Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
developing strategies and procedures to successfully manage the operation of the business
making appropriate adjustments to the business operations as required
knowledge of quality system principles and methods.
Context of and specific resources for assessment
Assessment must ensure:
access to relevant documentation
candidate’s individual circumstances and work in the context of running a small business, are the basis for assessment.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
portfolio of evidence including operational strategies and procedures
oral or written questioning to assess knowledge of principles of risk management relevant to the business, including risk assessment
review of analysis of operating problems (establishing causes and implementing changes as required as part of the business quality system)
review of records proposing changes to the business operations.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to develop criteria and targets for the business plan
communication skills to question, clarify and report
literacy skills to interpret legal requirements, company policies and procedures
numeracy skills to manage performance information and to control the finances
technology skills to use relevant business equipment.
Required knowledge
methods for developing and maintaining networks
methods for implementing operation and revenue control systems
methods for monitoring performance and implementing improvements
OHS responsibilities and procedures for managing hazards
principles of risk management relevant to the business, including risk assessment
quality system principles and methods
relevant industry codes of practice
relevant marketing, sales and financial concepts
relevant performance measures
role of innovation
systems to manage staff, stock, expenditure, services and customer service
environmentally sustainable business practice and operation
technical or specialist skills relevant to the business operation.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Operational strategies and proceduresmay be determined by:
business premises (size, location, layout)
financial control systems and procedures
management and administrative systems and procedures
methods/techniques/technology
physical and natural resources
plant and equipment , including OHS requirements
premises, plant and equipment, which may be new or previously owned
purchase (sole or shared ownership) or leasing
raw materials
requirements, which may be oneoff requirements or recurrent requirements (such as equipment maintenance) specific to the nature of the business
technology
environmentally sustainable principles of business operation
use of existing, new and emerging technologies including ecommerce.
Business goals and objectivesmay include:
customer needs/marketing projections
family or community benefits
financial projections
goals, objectives, plans, systems and processes
lifestyle issues
proposed size and scale of the business, market focus of the business
short, medium or longterm goals
social responsibility.
Occupational health and safety and environmental issuesmust include:
controls, which may include instructions to workplace personnel concerning site hazards and controls, material safety data sheets, use of personal protective equipment, vehicle access, signs and barricades, traffic control, outside contractors
establishment and maintenance of procedures for assessing and controlling risks
establishment and maintenance of procedures for identifying risks to health and safety
environmentally sustainable purchase and supply of goods and services
waste and byproducts.
Quality systemmay include:
manual or computer quality control systems
quality assurance/management approaches
random inspections and assessments of goods and services against predetermined standards
random inspections and assessments of processes against predetermined standards
random sampling and followup of customers.
Operational targetsmay include:
external targets, which may relate to market share and positioning and may involve exploring new markets, building national or international trade links
internal targets, which may relate to size, quality, quantity and diversity, wages to sales, sales to area/stock levels/stock turnover/average debtor payment periods and levels
staffing level and skills mix
targets, which may be short, medium or longterm.
Technical standardsmay include:
current and generally agreed descriptions of what the product/service is, how it should be produced/delivered and the environmental sustainability, quality, safety, efficiency or other measures to determine the activity is done effectively.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Develop an action plan to provide a clear and coherent direction, in accordance with the business goals and objectives
Identify occupational health and safety (OHS) and environmental issues and implement strategies to minimise risk factors
Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria
Develop performance measures and operational targets to conform with the business plan
Develop strategies for innovation, including the utilisation of existing, new or emerging technologies, where practicable, to optimise business performance
Implement systems and key performance indicators/targets to monitor business performance and customer satisfaction
Implement systems to control stock, expenditure/cost, wastage/shrinkage and risks to health and safety in accordance with the business plan
Maintain staffing requirements, where applicable, within budget to maximise productivity
Carry out the provision of goods/services in accordance with established legal, ethical cultural and technical standards
Provide goods/services in accordance with time, cost and quality specifications, and customer requirements
Apply quality procedures to address product/service and customer requirements
Regularly monitor/review the achievement of operational targets to ensure optimum business performance, in accordance with the business plan goals and objectives
Review systems and structures, with a view to more effectively supporting business performance
Investigate and analyse operating problems to establish causes and implement changes as required as part of the business quality system
Amend operational policies and procedures to incorporate corrective action
Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives
Clearly record proposed changes to aid future planning and evaluation
Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise
Forms
Assessment Cover Sheet
BSBSMB405B - Monitor and manage small business operations
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
BSBSMB405B - Monitor and manage small business operations
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent